REFUND AND RETURN POLICY
All products sold by us are covered under 24 Hours return policy. If the ordered product is damaged or defective, then we shall replace it within 7 days or refund the amount. An unboxing video of the product will be necessary, in order to showcase product received is damaged or defective.
Under the following situations the product shall not be eligible for return or replacement under this policy.
- If the product is washed.
- If the product is returned without its original packing & jewellery.
- Product without a valid or readable serial number, including but not limited to products with missing, damaged, tampered or with unreadable serial number.
How to return a purchased item?
To return your ordered product please call our customer care executive at: +91 8451902612 or email us at— bajajjewellersnsons@gmail.com Our customer care executive will help you to follow the further process.
Refund for returned product
Once you have shipped the product & it reaches us, then it shall be inspected by our executive officer. If our inspecting officer finds the concerns raised by you are genuine & he is satisfied that there is indeed a problem with the product; then we shall refund the purchase amount to your bank account or extend store credit as per your decision. Please note that the inspecting officer’s decision on the matter shall be final & binding.